Customer Service Policy:
Port Mac Guitars is committed to providing exceptional customer service and quality products. We endeavor to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 3-10 business days; in the event that an ordered item is not available, incorrectly priced, wrongly described or we are unable to fulfill your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.
Please also note that even if a product is listed as In Stock it does not unnecessarily mean that the item is physically on site at our retail store in Port Macquarie. Some items are kept off site or at our supplier's warehouse. Please contact us if you plan to visit our store and want to confirm something in in-store to look at.
Pricing Policy:
All of our prices are in Australian dollars (AUD) and include GST (Goods and services tax) as of 1/10/2017. Product prices are regularly updated when price changes are received from our suppliers.
Shipping and Delivery Policy:
We deliver products Australia wide using FedEx, Australia Post and a variety of other courier. All orders over $199 automatically qualify for Free Shipping Australia Wide.
Orders are normally dispatched within 2 business days and shipping times are estimated at between 3-7 business days depending on your location within Australia. If there is any deviation to this we will notify you of any delay.
Shipping Destinations:
Port Mac Guitars ships goods to continental Australia and Tasmania, however at this time we do NOT accept international orders through our website, please contact us on +61 2 6584 4066 to enquire about a special order.
Exchange Policy:
We understand that sometimes things just aren't what you thought they might be. This is why we are happy to offer you a 14-Day Exchange period for unwanted goods. Just get in contact with us HERE and we can begin the process if you purchased online. Otherwise, you can just pop into our store with the item and your proof of purchase.
Terms and Conditions.
Exchanged items need to be in their original, undamaged condition to be eligible. This includes all packaging. Items with damaged packing still may be accepted at our discretion but will incur a 20% restocking fee. We reserve the right to not accept an item if we feel the damge is too significant to allow resale.
Responsibity for, and the expense of returning an item for exchange is the customers. If the item originally had a shipping fee of $9.99 for example, we do not credit this amount. If your order had Free Shipping, we will deduct our actual shipping cost of this order from your credit amount. As an example, it you purchased a pedal for $250 that had Free Shipping, and the actual shipping cost was $10.90, we will credit you an amount of $239.10.
Any item you select to use your credit on will not be eligible for Free Shipping and actual shipping costs will be charged.
Security Policy:
When purchasing from Port Mac Guitars your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is the current industry standard. If you have any questions regarding our security policy, please contact our customer support centre sales@portmacguitars.com.au
